Task As Technology & Technical Services Manager, I launched a series of iterative improvements that transformed how library collections get ordered and cataloged. These improvements fostered interdepartmental collaboration, simplified the ordering process for new collections, and reduced the time it takes to get a book into a patron’s hands. Timeline: 2014-2021 Team I led this…
Tag: service design
A Human-Centered Technology Plan as a Decision-Making Tool
CLIENT: Avon Free Public Library, August 2020 – April 2021
Designing Remote and Hybrid Library Services for a Pandemic
CLIENT: Avon Free Public Library, March – December 2020
Identifying Shifting User Needs by Piloting a UX Research Program
CLIENT: Avon Free Public Library, Dec 2020 – Feb 2021
The White Room: a Collaborative Space for Public Creativity
Avon Free Public Library, 2016
STEAM Program: IGNITE = Inspiring Girls in Technology Exploration
Avon Free Public Library, 2018-present The Problem Looking at the gender gap in tech, how might we model the change we want to see for kids and teens? I developed the IGNITE program for the Avon Free Public Library with the Teen Services Librarian, Marisa Hicking. Beginning in early 2018, we created a STEAM (Science,…