I’m a strategic and user-centered digital content designer with 10+ years of experience simplifying complex information, managing CMS platforms, and designing accessible digital experiences across government, higher ed, and nonprofit sectors.
With a background in theatre design and libraries, I use storytelling and rich information systems to deliver clear, well structured content to users. I thrive on creating sustainable strategies for content and systems, and working with contributors to make that content user-friendly, accessible, and findable.
Areas of Focus
Design Strategy
- Take a holistic human-centered view to make sure we are addressing the root causes of design problems
- Look beyond single interfaces to create solutions that integrate with internal and public flows
- Collaborate across cross-functional teams and with stakeholders
Information Architecture
- Work across platforms, taxonomies, and metadata to create well-organized and effective information resources
- Create well-defined content structures and navigation
- Develop strategies for content growth and maintenance in the future
Inclusive Design
- Design for users at the edges to create solutions for all
- Emphasize accessible and welcoming public experiences and touchpoints
- Include WCAG 2.1 and Section 508 standards from the start
Selected Projects
Establishing a User Research Program
Launched a pilot research program to demonstrate the value of ongoing user research and testing during a time of uncertainty and change.
Pivoting Library Services During the Pandemic
Redesigned technology services and the website homepage based on user research to prioritize clear communication and internet and computer access.
Building Content Structure for a Library Website
Designed a WordPress website structure that integrates event management and custom post types to effectively manage and display library resources throughout the site.
Experience
Simplifying the Ordering and Cataloging Lifecycle
Analyzed and streamlined staff workflows to connect vendor and collection data systems for better order tracking, budget management, and patron requests.
Building Content Structure for a Library Website
Designed a WordPress website structure that integrates event management and custom post types to effectively manage and display library resources throughout the site.
IGNITE: Inspiring Girls in Technology Education
STEAM program series co-created with and for teen girls to instilling curiosity and grow girl leaders.
Pivoting Library Services During the Pandemic
Redesigned technology services and the website homepage based on user research to prioritize clear communication and internet and computer access.
Setting a Human-Centered Technology Strategy
Created a flexible, forward-thinking Technology Plan as a tool to align values and guide decision-making in a public library.
Establishing a User Research Program
Launched a pilot research program to demonstrate the value of ongoing user research and testing during a time of uncertainty and change.
Education
- Carnegie Mellon University, College of Fine Arts
- BFA in Drama, Focus in Costume and Scene Design
- University of Pittsburgh, School of Information Science
- Masters of Library & Information Science, Specialization in Digital Libraries
Continuing Education
- Information Architecture Pre-Conference Workshops, 2025
- Connecting Users to Content Through Taxonomies
- Using LLMs as Information Architecture Assistants
- Introduction to Knowledge Graphs for IA Practitioners
- Nielsen Norman Group, 2023
- Usability Testing
- Journey Mapping
- Interaction Design Foundation, 2020-2021
- Certificates in Human Centered Design courses (see course list)