Created a flexible, forward-thinking Technology Plan as a tool to align values and guide decision-making in a public library.
Category: service
Pivoting Library Services During the Pandemic
Redesigned technology services and the website homepage based on user research to prioritize clear communication and internet and computer access.
Simplifying the Ordering and Cataloging Lifecycle
Analyzed and streamlined staff workflows to connect vendor and collection data systems for better order tracking, budget management, and patron requests.