Launched a pilot research program to demonstrate the value of ongoing user research and testing during a time of uncertainty and change.
Category: Nava
Setting a Human-Centered Technology Strategy
Created a flexible, forward-thinking Technology Plan as a tool to align values and guide decision-making in a public library.
Pivoting Library Services During the Pandemic
Redesigned technology services and the website homepage based on user research to prioritize clear communication and internet and computer access.