Hi, I’m Jess.

I’m an Experience Designer and Strategist with 7 years of Service Design experience coming from a background in nonprofits, government, and higher ed. As a Library Technology Manager, I began to incorporate UX principles into library services, where I realized the transformative impact that experience design and accessibility can have for underserved groups.

I am skilled at synthesizing qualitative and quantitative research into an actionable vision, then translating it into wireframes and prototypes. I love tackling complex problems that require big-picture solutions, even if it takes me into unknown territory. My favorite part of the process is observing a real sigh of relief when someone’s problem is fixed and realizing that I’ve been part of the solution.

Areas of Focus

USER RESEARCH

  • Conduct usability tests and user interviews, in person and remotely
  • Identify patterns in qualitative and quantitative data
  • Synthesize and present research to stakeholders

DESIGN STRATEGY

  • Tie design strategy to organizational goals
  • Work across departments and with external stakeholders
  • Create actionable paths to execute design

EXPERIENCE DESIGN

  • Create storyboards, user journey maps, and service blueprints
  • Create wireframes and prototypes
  • Iterate based on testing and feedback

Portfolio

Screenshots of Avon Free Public Library's responsive website on desktop, tablet, and mobile with an image of the library building in the background.
Content Design and Strategy: Responsive Public Library Website
A whiteboard tabletop with the handwritten words "Imagine... what will you create?". Below the words, a stick is jumping in surprise out of a book. Dry erase markers and an eraser are scattered in the corner.
Product Design: The White Room
Screenshot of Avon Library's website homepage banner detailing curbside pickup options during the pandemic
UX and Service Design: Reinventing Library Services in a Pandemic

Education

  • Carnegie Mellon University, College of Fine Arts
    • BFA in Drama, Focus in Costume and Scene Design
  • University of Pittsburgh, School of Information Science
    • Masters of Library & Information Science, Specialization in Digital Libraries
  • Interaction Design Foundation
  • Kedge Futures School
    • Applied Foresight Accelerator Program (Strategic Foresight/Future Studies)

Contact